Refund & Return Policy
At SIKHANI, we want our customers to be satisfied with their purchases.
This Refund & Return Policy explains when products may be returned, exchanged, or refunded.
1. Return Period
Eligible products may be returned within 14/30 days from the date of delivery or purchase.
To qualify for a return, the product should generally be:
Unused
Uninstalled
In original condition
In original packaging
Complete with accessories, manuals, and parts
Accompanied by proof of purchase
Returns submitted after the applicable return period may not be accepted unless required by law.
2. Return Eligibility
A return may be accepted where:
You received the wrong product
The product arrived damaged
The product is defective
Parts are missing
The product materially differs from the description
You changed your mind and the product meets our standard return requirements
Change-of-mind returns may be subject to additional conditions.
3. Non-Returnable Products
Certain products may not be eligible for return unless damaged or defective.
These may include:
Used tools
Installed products
Opened consumables
Cut-to-size materials
Custom-made products
Special-order products
Clearance or final-sale products
Items damaged through misuse
Products missing original packaging
Products altered after purchase
For hygiene and safety reasons, some personal protective equipment may also be non-returnable once opened or used.
4. Damaged Products
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide:
Order number
Product name
Description of the damage
Photographs of the product
Photographs of the packaging
We may offer, depending on the circumstances:
Replacement
Repair
Partial refund
Full refund
Please do not dispose of the damaged item or packaging until your claim has been reviewed.
5. Defective Products
If a product develops a fault, contact us with details of the issue.
We may request:
Photos
Video evidence
Serial number
Proof of purchase
Manufacturer information
Inspection of the item
Depending on the product and applicable warranty, we may offer:
Repair
Replacement
Refund
Manufacturer warranty support
Damage caused by misuse, accidental damage, unauthorized repair, or incorrect installation may not qualify.
6. Incorrect Items
If you receive an item different from the product you ordered, contact us promptly.
We will arrange an appropriate solution, which may include:
Collection of the incorrect item
Replacement with the correct product
Refund where replacement is unavailable
Where the mistake is ours, reasonable return shipping costs will normally be covered by us.
7. Change-of-Mind Returns
If you simply change your mind, we may accept the return where the product is:
Unused
Unopened where applicable
Resalable
In original packaging
Returned within the allowed return period
Return delivery costs for change-of-mind returns may be the responsibility of the customer.
Original shipping charges may be non-refundable where permitted by law.
8. Tools and Equipment
Power tools, hand tools, machinery, and equipment should be returned unused and complete.
We may refuse or reduce a refund where there are signs of:
Heavy use
Damage
Missing parts
Installation
Modification
Improper handling
Opening packaging solely to inspect a product will be treated in accordance with applicable consumer law.
9. Installed Products
Products that have already been installed may not be eligible for a standard change-of-mind return.
This may include:
Faucets
Plumbing products
Electrical products
Building materials
Fixtures
Safety systems
If an installed product is defective, please contact us so the warranty or defect claim can be reviewed separately.
10. Construction Materials
Construction materials may be subject to special return rules.
Products such as:
Bricks
Concrete blocks
Metal materials
Copper products
Insulation
Cut materials
may not be returnable if they have been used, damaged, cut, altered, or ordered specifically for the customer.
11. Return Shipping
Unless the item is defective, damaged, or incorrectly supplied by us, customers may be responsible for return shipping costs.
We recommend using a trackable shipping method for returned goods.
We cannot guarantee receipt of returned items sent without tracking.
12. Return Authorization
Before returning a product, please contact our customer service team.
Do not send products back without first receiving return instructions where return authorization is required.
13. Inspection of Returned Products
All returned products may be inspected before a refund is approved.
If an item is returned:
Used
Damaged
Incomplete
Without packaging
In materially reduced condition
we may refuse the return or reduce the refund amount where permitted by law.
14. Refund Processing
Once your return has been received and approved, the refund will normally be processed within 5–10 business days.
Refunds are generally issued using the original payment method.
The time required for funds to appear may depend on your bank or payment provider.
15. Shipping Charges
Unless required by applicable law:
Original delivery charges may be non-refundable for change-of-mind returns
Return shipping may be paid by the customer
Shipping costs may be refunded when the product is defective or incorrectly supplied
16. Exchanges
Where available, eligible products may be exchanged for:
Another size
Another model
A replacement item
Another product of equal or different value
Any price difference may need to be paid or refunded.
Exchanges remain subject to stock availability.
17. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
If the order has not yet been processed or dispatched, we may be able to cancel it.
Once an order has been shipped, it may need to be handled as a return.
Special-order or custom products may not be cancellable once processing has begun.
18. Refused Deliveries
If an order is refused without a valid reason, applicable shipping, handling, or return charges may be deducted from the refund where legally permitted.
19. Manufacturer Warranties
Some products are covered by manufacturer warranties.
Warranty claims may need to be processed through the manufacturer depending on the product.
We will provide reasonable assistance where appropriate.
20. Consumer Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Where local law provides stronger rights than this policy, those legal rights will apply.
17. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
SIKHANI
Address:
1021 E Lincolnway Unit # 1895 Cheyenne, WY 82001
Email:
info@sikhani.com
Phone:
+1 307 449 29 55